Smart phone stand in the UK -laser cut acrylic - unique gifts - portable iPhone stand- besties gift

Returns and exchange details

Returns & refunds

We take pride in our high standards and friendly and personal customer service. However, we understand that on occasion goods may not arrive in their correct condition or you may have reason to cancel your order. As such please see the procedures below to rectify these situations.

Cancellations Info
You have the right under the distance selling regulations (DSR) 2000 to cancel your order for any reason.

Should you wish to cancel your order and payment has been taken, but not dispatched a full refund will be given. If the goods have already been dispatched, please follow instructions as stated below for Returns.


Returns Info.
If you decide that you wish to return your order once you receive the item/items, you have up to fourteen days, starting the day after you received the item to let me know that you wish to return your purchase for a refund.
You must do so by email / convo message through ETSY, stating the reason you wish to return the item. A full refund for the goods and the original delivery charge will be refunded in the same way in which you paid for your goods.
A refund will be given as soon as I receive the item back in the same condition that it was sent.
Return postage must be paid for by you the buyer and is not refundable.

You must take reasonable care of the goods whilst in your possession and package suitably with the original packaging if possible. The goods must be returned to us within 30 days of you notifying us of your RETURN /CANCELLATION. And YOU MUST PAY FOR THE RETURN DELIVERY POSTAGE, also please ask for a proof of postage at your post office in case the item is lost in transit when you return it. This is so that you can claim for the lost item/items, as the item is your responsibility until it is received back to me.



Damaged / faulty goods
In the rare event that your goods arrive damaged in transit, are faulty or in the case of antique/vintage items, not as described, please inform us by email stating the problem and whether you wish to have a replacement or a refund of the problem item. Please inform us as soon as possible, and if possible send a picture of the damaged or faulty goods.
If you would like a refund we will give a full refund of the problem item and the delivery charge. If you wish to receive a replacement we will send one as soon as is reasonably possible with no additional cost to you. If the item is to be replaced and is temporarily out of stock them we will inform you by email immediately regarding the delay.

The faulty goods should be returned to us within fourteen days starting the day after you notified us of the problem. Please return them suitably packaged with the original packaging if possible and with your proof of purchase. We will refund any postage costs incurred on receiving the goods back. Please obtain a receipt as proof of postal purchase for your own records.

The returns policy does not affect your statutory rights.



Personalised items
We regret that we are unable to offer refunds on personalised work. Personalised work is made to order. However, if we have made an error in fulfilling your order, we shall promptly correct or replace the items supplied to you. This policy does not affect your statutory rights. Complaints regarding personalised work must be made by email within 14 days of delivery, starting the day after you received them, or they will not be considered.